Refund policy

Returns & Refunds Policy

This Returns & Refunds Policy outlines the return and refund procedures of BALLANGI S.R.L for purchases made on ballangi.com. Please read the following terms carefully before initiating a return or refund request.

Returns

At this time, we do not accept returns unless the item is damaged or defective upon delivery. If you believe your product arrived in such a condition, please contact us within 7 days of receiving your order. We will do our best to resolve the issue as quickly as possible.

Refunds

If the product is damaged or defective and cannot be replaced, we will issue a full refund, including any associated shipping costs. Refunds will be processed using the same payment method as the original purchase within 14 business days of receiving the returned item.

How to Request a Return or Refund

1. Contact us at info@ballangi.com within 7 days of receiving your order, providing details about the issue (damaged, defective, etc.).

2. Follow the instructions provided for returning the product.

3. Once we receive and verify the returned item, we will either process the refund or provide a replacement at our discretion.

Exceptions

• We do not accept returns for sale or promotional items, unless they are damaged or defective.

• We cannot provide refunds for returned items that do not meet the conditions outlined above.

Contact Us

For any further questions or clarifications regarding our Returns & Refunds Policy, please contact us at info@ballangi.com.

Last updated: 03/14/2024